As I was watching Sprint’s clever “What if ____ ran the world?” ads, I noticed they used no music, no jingles, nothing that would traditionally qualify as a sonic logo. Only one sound stands out consistently in each ad: the walkie-talkie-like bleep of the Sprint phone itself. And every time we hear it in Sprint’s commercials, it’s followed by a joke. By the end of each ad, we’ve heard it 6 to 12 times, and it’s no longer just a phone bleep. It’s a brilliantly timed comic device that has preconditioned us to laughter.

Of course, the same sound can mean vastly different things for different people. For the majority of us, the sound of an incoming text message is exciting, a happy beep signaling a new message from a friend. But for my mother, it’s a sound that strikes terror in her heart and gets her adrenaline flowing. For her, it means she’s received a text from my younger brother in Africa. Often his messages bear bad news – he was robbed on the street once and lost all his money. So this seemingly harmless sound evokes fear and maternal instincts in a split second. One day she told me, “I hate that sound more than any other sound.” Who knew a simple, neutral beep could stir up such an emotional reaction?

The finest sound designer can craft the most perfect sound for your brand, but context is everything. Though most of us don’t start salivating, we’re a lot like Pavlov’s dogs once we’ve been trained to hear a sound in a certain way. Sprint was smart; they trained us from the beginning to hear their phones as fun, even before we interact with one in real life. As soon as a strong sonic branding plan meets a positive customer experience, the Pavlovian buttons will be pushed in just the right ways. For 99.9% of us, this is good news. For the unfortunate alarm clock marketers of the world…I wish you luck.

Charlie McCarron, Sound Consultant
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