It’s rare for a commercial to be so moving it sends chills down my spine, but Nike’s “Human Chain” ad struck me just right.

“Ali in the Jungle” by The Hours is great song, but I’m not sure the song itself would have given me goosebumps. And the visuals, stunning as they may be, would never have done it for me without this song. Many of the 250,000+ YouTube viewers would probably agree – these music supervisors and film editors found the perfect match of music and images.

If an ad agency knew the secret formula for a “chill response” and could guarantee X number of them in their viewers, they’d be set for life. Why?

1. A chill response signifies an intense emotional reaction.

2. These reactions to music and film are almost always associated with positive feelings.

3. The chill response is physically measurable market research.

So why haven’t marketers been all over this? In truth, psychologists have been studying chill responses to music for years, but their findings have been limited by the unpredictable nature of chills. A powerful chill reaction is rare, and it seems to depend on a delicate balance of many factors. Reactions can vary widely from person to person, and some people reportedly never experience chills or goosebumps at all when they listen to music.

Still, some studies have found common musical qualities that tend to give people the chills:

1. Changes in volume

2. Entry of a voice

3. New or unprepared harmonies

4. Sudden textural changes

5. Solo instrument emerging from a softer orchestral background

While none of these factors alone will guarantee an emotionally powerful song, they can be helpful guidelines for critiquing a track. Ask: does the track change enough musically? Does it have dynamic highs and lows? Does it surprise the listener at key points? These questions can help steer you toward the next goosebump-inducing hit.

Which commercials are so good they’ve given you the chills? Post them in the comments section below.

For more info, this study outlines some of the best chill research out there: “Listening to Music as a Re-Creative Process” Grewe, et. al., 2007 (pdf).  http://musicweb.hmt-hannover.de/kopiez/Grewe-etal(2007)Chills.pdf

Charlie McCarron, Sound Consultant
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